by AppShark | May 4, 2021 | Salesforce Service Cloud
Salesforce service cloud implementation is a powerful platform of tools, apps, and workflows, to help you serve your customers. Service Cloud helps your businesses to personalize customer services and enhance customer experience. It provides you with all customer...
by AppShark | Aug 17, 2020 | Salesforce Service Cloud, Salesforce|CRM
Gartner has written, “Customer experience (CX) is one of the top 3 areas of marketing investment, so it’s important for marketing leaders to guide and empower everyone across the enterprise to optimize customer interactions.” Today, there is tremendous potential and...
by AppShark | Mar 30, 2020 | CRM, General, Salesforce
One cannot deny the fact that exceptional customer service differentiates a top-notch brand from its competition. Superior service standards help businesses bring down customer acquisition costs and create an organic following of loyal clients bringing with them the...
by Pavan KR Murthy | Mar 16, 2016 | Consumer Goods, CRM, Salesforce
This blog marks the beginning of several blogs I’m going to write on how consumer goods companies use Salesforce to sell and serve in the Omni-Channel age. In the early winter of 2013, I received an email from a consumer electronics company regarding a connected...
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