Salesforce Experience Cloud

AppShark’s certified Salesforce consultants can help with the setup and proper configuration of a highly functional Experience Cloud instance
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experience cloud
Experience cloud

Our strategic approach harnesses the power of AI-driven features within Salesforce Experience Cloud to elevate user experiences. By utilizing intelligent algorithms, we deliver personalized content recommendations, predictive insights, and automated processes, enhancing engagement and productivity within digital communities and portals.

The way we operate, empowers diverse industries to tap into the vast potential of Salesforce Experience Cloud through AI capabilities that include:

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AI-driven insights enhance user experiences by providing personalized content recommendations tailored to individual preferences and behaviors.
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AI automation boosts efficiency by streamlining repetitive tasks, such as handling customer inquiries and support tickets created using Experience Cloud.
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Advanced AI analytics deliver actionable insights into user behavior, content performance, and optimizations throughout the customer journey.
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Integrating Service Cloud with AI-driven chatbots and voice assistants enhances customer service capabilities, enabling instant, personalized interactions through Experience Cloud.

How We Work

By first understanding your use cases and functionality requirements of your Experience Cloud org, our team designs and configures the system to serve both internal and external customers. The successful deployment and subsequent adoption require a well-organized and easy-to-use platform. We achieve this by following these steps:

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Quickly build customer self-service portals, and partner portals using Standard Templates for Customer Service, Partner Central, Help Center, and Customer Account Portal.
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Create Custom templates to fully customize user experience that aligns with your business requirements.
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Customize portals using experience builder to reflect your brand, including logos, terminology, user interface, etc.
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Maximize your Experience Cloud adoption with features like collaboration, lead management, and Chatter.
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Enhance content management and search capabilities with tags, sharing rules, and features supported by the specific license purchased.
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Implement Salesforce Knowledge Base, enabling self-service for frequently asked questions, processes, and documents.
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Leverage the capabilities of Experience Cloud to use it as a ticketing system for your customers.
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Share Leads and Opportunities through the Partner Portal with your partners. Help partners grow revenue with Partner Marketing Automation and Channel Analytics.
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Develop Lightning Components and Visualforce pages to create custom user interfaces.
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Integrate payment gateways through your Experience Cloud sites to enable online payments.
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Extend Salesforce Field Service features to your contractors using Experience Cloud sites.