The Complete Guide To Salesforce Health Cloud

Published on
November 17, 2021

Over the years, owing to regulatory changes and patient expectations, healthcare has undergone a massive transformation. Today the focus has shifted from delivery to value. Treatment outcomes and patient-centricity have become key essentials for providers. To succeed, providers and other players in the healthcare ecosystem need to focus on building deeper patient relationships and delivering high-quality care.

Technology can play a crucial role in meeting customer expectations and delivering high-quality care. However, providers are struggling to shift to personalized patient engagement due to various reasons including lack of real-time data, legacy systems, and internal technical expertise.

Salesforce Health Cloud promises to solve the challenges faced by healthcare businesses and take patient engagement and experience to the next level. Leveraging social, mobile, cloud, and analytics, Health Cloud provides a complete patient view, enables smooth data flow across the organization, and helps build a connected environment.

Also Read: How we built a custom case management system for a famous health care provider?

What Is Salesforce Health Cloud?

Salesforce Health Cloud is a cloud-based patient relationship platform that helps providers streamline care processes with the aim to drive patient centricity and stronger patient relationships. It provides a 360-degree view of the patient, advanced patient management tools, and an engaging patient experience.

Health Cloud allows providers, payers, and other healthcare companies to create detailed, contextual profiles integrating patient data from EHRs as well as other systems and apps. With a 360-degree patient view, care staff has real-time access to critical patient data such as medical history, test results, and vitals to provide personalized care.

Health Cloud also helps care teams to drive productivity by organizing priorities and segmenting patients. It offers a ‘Today’ page, displaying tasks organized as per priorities to staff to help them dedicate their focus accordingly. It also allows providers to segment patients into various categories and set tasks for the staff. With Salesforce Health Cloud, providers can connect patients and caregivers through secure messaging tools to deliver personalized experiences.

Salesforce Health Cloud- Key Features

Salesforce Health Cloud offers a wide range of features to providers for easy and effective patient engagement and care management. The features can be categorized into-

Patient View

  • Patient health timeline
  • Patient profile
  • Patient care team network

Staff Productivity

  • Patient prioritization page (Today Page)
  • Intra care team collaboration
  • Configurable patient setup
  • Care plan customization & management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Risk Stratification (EinsteinAnalytics for Health Cloud)
  • Lead to Patient Conversion
  • Concurrent care plans
  • Health Cloud Empower: Mobile components for care plan management
  • Data Management

Clinical data model

  • EHR integration
  • HL7 compliant interface
  • EHR data Objects (HL7 FHIR standards)
  • Individual patient model

Salesforce Health Cloud- Key Benefits

Now, let’s explore some of the key benefits of Salesforce Health Cloud to providers-

1.360 degree Patient View – Health Cloud offers a comprehensive view of the patient to:

  • Help providers create detailed and contextual patient profiles
  • Integrates patient data EHRs and other third-party systems and medical devices
  • Smoothens information flow across the caregiver's network

2. Patient Engagement And Experience – The Health Cloud helps providers to:

  • Organize tasks as per patients’ care requirements
  • Segment patients and prioritize tasks for caregivers
  • 1 to 1 connection among patients and caregivers

3. Connected Care – Salesforce Health Cloud helps providers improve workflows and treatment outcomes by:

  • Integrating the entire care network
  • Secured communication among caregivers

Salesforce Health Cloud- Pricing & Editions

Health Cloud is available in 2 editions- Enterprise and Unlimited. The pricing is as follows-

  • Enterprise edition- $ 300 USD/user/month (billed annually)
  • Unlimited edition- $ 450 USD/user/month (billed annually)

Salesforce offers a free trial on Health Cloud. You can check out the trial version and then decide to buy the subscription.

Salesforce Health Cloud Challenges

While Salesforce Health Cloud provides a range of benefits to providers, it can be at times challenging for some providers who lack the right resources. A powerful and advanced platform like Health Cloud can be a challenge in implementation. And therefore it makes sense to understand them beforehand and then make an informed decision. Here are some of the challenges in Salesforce Health Cloud-

Integration- Health Cloud supports integration with several EHRs, third-party systems and devices. However, it may not support all systems and it might be a challenge for you if you are using any such EHR, device or system. Some integrations also require complex logic which would require you to hire technology staff.

Organizational Readiness- Salesforce Health Cloud is an impactful solution that can significantly change the way you operate. It requires technical maturity and readiness. You would need supportive technology for its optimal utilization. For example, you would need data standardization, data policy, Fast Healthcare Interoperability Resources (FHIR) compliant EHR and middleware etc.

Time & Efforts- Health Cloud implementation can easily run into a few months. It requires other resources like money and technology resources. Also, you need to train your staff to drive adoption. So, you need to put this consideration into mind while making a decision.

While the above challenges may look tough, an experienced Salesforce Implementation Partner may help you overcome those and help you take optimal benefit from your investments.

We Can Help...

We, at AppShark, have been helping healthcare providers solve their most pressing problems leveraging Salesforce products and other technologies. We are a Salesforce Gold Consulting and Product Development partner. Our team has built robust capabilities on Health Cloud and has helped many providers in implementing and managing it. Here’s how we helped a community care provider build a case management platform leveraging Health Cloud.

Our services include Readiness Assessment, Implementation strategy, Customization, Integration and Support. We also offer Managed services where our expert Salesforce certified consultants will help you manage and run the platform. If you are looking to implement Health Cloud then please fill the​​ contact us, or mail us at One of our experts will connect with you at the earliest.

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