Salesforce Service Cloud

Optimizing capabilities

Streamlining workflows

Automating repetitive tasks and more

Integration of AI features can help you with managing customer interactions, addressing and resolving their issues efficiently across various channels including:

Einstein BOT

Knowledge Articles

Copilot

Service Replies, and

Next Best Actions

This comprehensive approach grants agents a holistic view of each customer, enabling personalized solutions and recommendations, thus nurturing stronger customer relationships and satisfaction.

Our Services

We guarantee you a highly functional Salesforce+Data+AI instance driving higher ROI by providing adaptable and cost-effective engagement models and easy-to-employ tasks, that include the following:

Streamline Case Management from creation, managing, and ultimately closing tickets.

Implement data-driven customer service automation and streamline processes.

Configure the Service Console to provide a 360-degree view of your customers to the customer service representatives.

Introduce AI-powered service automation to consolidate multiple service areas to decrease costs and increase productivity.

Deploy AI-powered chatbots that handle common customer inquiries and tasks, such as providing information, troubleshooting issues, or initiating basic transactions.

Configure Einstein Reply Recommendations AI-powered feature helps agents provide faster and more accurate responses, leading to improved customer satisfaction and productivity gains.

Explore the Einstein AI Article that recommends relevant knowledge articles to agents based on the content of the customer inquiry.

Leverage Einstein's Next Best Action AI feature to analyze customer data and interaction history to recommend the next best actions for agents to take during customer interactions.

Utilize experience builder to deploy a customer self-service portal featuring authenticated access, help center, and community support, backed by a strong knowledge base and AI, to enhance agent productivity and empower customers with scalable support.

Enable the Help Center for customers to access the knowledge base and resolve issues on their own without the help of a customer support agent.

Configure Omni-channel to manage the agents' capacity, and priority of work items, and route work items to the agents based on different types of assignments.

Configure Service Cloud Voice to provide a 360-degree view of the customer to agents and deliver seamless customer experience using real-time call transcriptions and AI-powered recommendations.