Salesforce Service Cloud

Maximize efficiency and resolve cases faster with one easy-to-use service platform

Our certified Service Cloud consultants have years of experience implementing Salesforce Service Cloud on time and on budget while customizing it to align with your business and service level goals.

How we do it

Our team first begins by mapping your current processes to align with Salesforce’s best practices. The mapping phase helps us develop the most effective configuration to improve both communication and productivity.

This may include a variety of easy-to-employ tasks, which include:

Streamline Case Management from creation, managing, and ultimately closing tickets.
Implement data-driven customer service automation and streamline processes.
Configure the Service Console to provide a 360-degree view of your customers to the customer service representatives.
Introduce AI-powered service automation to consolidate multiple service areas to decrease costs and increase productivity.
Deploy AI-powered Einstein chatbots, and help you launch multi-channel, multilingual bots to improve customer satisfaction.
Deploy customer self-service portal with help center creation, authenticated portal, and customer community, and develop a strong knowledge base to increase productivity for agents and self-service for customers.
Create a branded self-service portal by leveraging experience builder to scale customer support to the field with the power of AI.
Enable the Help Center for customers to access the knowledge base and resolve issues on their own without the help of a customer support agent.
Configure Omni-channel to manage the agents' capacity, and priority of work items, and route work items to the agents based on different types of assignments.
Configure Service Cloud Voice to provide a 360-degree view of the customer to agents and deliver seamless customer experience using real-time call transcriptions and AI-powered recommendations.

Connect with us

To explore setup options and customization features, request a demo from us at Our team is ready to guide you through the process.