by AppShark | Dec 17, 2019 | Custom Development, General, Salesforce
Customer satisfaction is getting redefined in the digital age. Pre-digital, customer satisfaction was simple- deliver ‘value for money’ products and be quick in handling their complaints. What changed? Today you have demanding and much-informed customers who are in...
by Faizy Khan | Sep 24, 2019 | General, Salesforce
You can take customer experience to the next level by empowering your field technicians with mobile access to useful information needed to complete their service appointments or tasks. This will not help the technicians deliver services or resolve issues quickly but...
by Antara Bhattacharya | Mar 22, 2017 | Mobile, Open SMS Pro, Salesforce, SMS Marketing
Text messaging is experiencing a renaissance and has evolved far beyond casual social interaction. Everyone — from millennials to baby boomers — sends texts! Today, consumers choose text messaging as a preferred method of communication as it is easier to text in these...
by Antara Bhattacharya | Feb 23, 2017 | Mobile, Open SMS Pro, SMS Marketing
There is nothing groundbreaking about the fact that text messaging is here to stay! Texting used to be a mere form of entertainment years ago among teens and young adults. It has come a long way and is now popularly accepted as an effective means of communication for...
by Antara Bhattacharya | Dec 21, 2016 | Mobile, Open SMS Pro, Salesforce, SMS Marketing
With easy availability of multiple communication channels in today’s smart phone world, it becomes quite a task to pick the right communication channel. But what is a right communication channel? Would you get your audience’s attention when you send a promo code over...
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