by AppShark | Nov 3, 2020 | Salesforce Integration
In a customer-centric service landscape- support agents are under pressure to deliver a positive experience that satisfies and helps retain customers while inspiring a positive word-of-mouth marketing. Providing a uniform experience particularly through voice and...
by AppShark | Oct 20, 2020 | Salesforce Integration
Good customer service begins with a solid contact center best practice that dispenses quick and accurate communication. Contact centers are no stranger to system siloes with a majority of them citing lack of integrated systems standing in the way of digital...
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