by Prashant Mahanti | Dec 30, 2020 | General, Salesforce
Let us be upfront, cash registers and swiping machines are going to phase out, slowly but surely. But the silver lining is a much better and faster solution is going to take the place of the good old clunky cash register, the POS. According to Financesonline 83% of...
by AppShark | Nov 3, 2020 | Salesforce Integration
In a customer-centric service landscape- support agents are under pressure to deliver a positive experience that satisfies and helps retain customers while inspiring a positive word-of-mouth marketing. Providing a uniform experience particularly through voice and...
by AppShark | Dec 17, 2019 | Custom Development, General, Salesforce
Customer satisfaction is getting redefined in the digital age. Pre-digital, customer satisfaction was simple- deliver ‘value for money’ products and be quick in handling their complaints. What changed? Today you have demanding and much-informed customers who are in...
by AppShark | Nov 20, 2019 | Custom Development, General, Salesforce, Salesforce Einstein
We’re living in the age of the informed, empowered and demanding customers. Selling in the age of the customer is challenging. Customer expectations are fast evolving. Technology advancements are opening new customer touchpoints. And there’s no end to it. In such an...
by NandKishore Sahu | Nov 13, 2019 | Cloud, Salesforce, Salesforce Einstein, Salesforce Lightning
A few years back, customer engagement and experience meant attracting customers with great deals, ensuring a smooth path-to-purchase and converting them at the earliest. An occasional email with coupon offers and birthday/holiday greetings would suffice. Today, in the...
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