by AppShark | Aug 17, 2020 | Salesforce Service Cloud, Salesforce|CRM
Gartner has written, “Customer experience (CX) is one of the top 3 areas of marketing investment, so it’s important for marketing leaders to guide and empower everyone across the enterprise to optimize customer interactions.” Today, there is tremendous...
by AppShark | Jul 9, 2020 | Salesforce|CRM
The explosion of technological advancements over the last decade brings about valuable and intangible assets to the business world including generating billions of bits of data. With the help of cutting edge computing systems, businesses leverage this “data” and turn...
by AppShark | Jan 7, 2020 | Salesforce, Salesforce|CRM
Patient Experience has become a healthcare terminology in the last couple of years. And, as we step into 2020, it will continue to be one of the core challenges for healthcare providers. Patients are no more passive participants in care. They have access to...
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