by AppShark | Feb 4, 2020 | Salesforce
As customers get armed with more information and selling goes digital, your Sales Reps need new tools to sell better and sell more. Guided Selling in Salesforce is one such feature that helps your Sales staff (even the new recruits) offer the right product or service...
by AppShark | Jan 28, 2020 | General, Salesforce
New technologies have significantly transformed the way we live and work. It has also changed the way we travel. Today’s travelers are empowered with more choice and a lot more information. The arrival of Airbnb, Tripadvisor, and Lyft, etc., have raised their...
by AppShark | Jan 21, 2020 | Salesforce, Salesforce Lightning
Salesforce lightning is a modern user interface that can drive the productivity of your Sales Reps and Sevice staff. It offers many new features that can provide new functionality, usability, and speed for Salesforce users. Below are the key features of lightning that...
by AppShark | Jan 14, 2020 | Customer Experience, Salesforce
In the last decade, new technologies like social, mobile, cloud, digital and now AI etc., have transformed the retail industry. New models of engagement, fulfilment and customer experience have evolved and continue to do so. For most retail customers, a great retail...
by AppShark | Jan 7, 2020 | Salesforce, Salesforce|CRM
Patient Experience has become a healthcare terminology in the last couple of years. And, as we step into 2020, it will continue to be one of the core challenges for healthcare providers. Patients are no more passive participants in care. They have access to...
by AppShark | Dec 17, 2019 | Custom Development, General, Salesforce
Customer satisfaction is getting redefined in the digital age. Pre-digital, customer satisfaction was simple- deliver ‘value for money’ products and be quick in handling their complaints. What changed? Today you have demanding and much-informed customers who are in...
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