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Salesforce Commerce Cloud: How it is Shaping the Future?

Salesforce Commerce Cloud: How it is Shaping the Future?

by AppShark | Jun 19, 2020 | Customer Experience, Salesforce|CRM|Commerce Cloud

Salesforce offers ecommerce solutions to both B2B and B2C companies. Its digital commerce solutions have earned high praise from experts and customers. Reputed research firm Forrester named Salesforce a Leader in The Forrester Wave™: B2C Commerce Suites, in Q3 2018....
Providing Integrated Customer Experience with Salesforce Customer 360

Providing Integrated Customer Experience with Salesforce Customer 360

by AppShark | Jun 12, 2020 | Customer Experience, Salesforce|CRM|Customer Experience

  With the world no longer the same around us, a common word which we are beginning to hear more is Integrated Customer Experience and Omni Channel. ‘Salesforce Customer 360’  the latest offering aims to be this point of truth by creating a single view of a...
Healthcare Analytics: Why Every Hospital Should Use it?

Healthcare Analytics: Why Every Hospital Should Use it?

by AppShark | Apr 29, 2020 | Customer Experience, General

Hospitals use a lot of technology today. And, every digital equipment or an app is generating lots of data. However, the data is just piles of ‘zeros’ and ‘ones’ unless you try to process it and extract actionable intelligence and insights from it. Yes, data without...
How Retailers Can Leverage Salesforce To Create Engaging Customer Experience

How Retailers Can Leverage Salesforce To Create Engaging Customer Experience

by AppShark | Jan 14, 2020 | Customer Experience, Salesforce

  In the last decade, new technologies like social, mobile, cloud, digital and now AI etc., have transformed the retail industry. New models of engagement, fulfilment and customer experience have evolved and continue to do so. For most retail customers, a great...
How Personalised Customer Journeys  are Helping Brands Win

How Personalised Customer Journeys are Helping Brands Win

by Pavan KR Murthy | Jan 11, 2017 | CRM, Customer Experience, Customer Success Platform, Salesforce

This blog post marks the beginning of a series of articles I’m going to write about the way brands are building one-to-one customer journeys with the help of Marketing Cloud in this disruptive digital age. The East Coast is deep into winter, and moving around has...
How Salesforce can Help you Master the Customer Experience

How Salesforce can Help you Master the Customer Experience

by Tom Jodis | Jun 1, 2016 | CRM, Customer Experience, Salesforce

When I was a kid, Zenith was the leader in manufacturing and selling radios and TV’s – their slogan was “The Quality goes in before the Name goes on” Quality was what customers wanted and they were willing to pay for it. Then about 12 years ago Wal-Mart replaced...

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