How to Improve the Inpatient Experience with Salesforce
A typical patient’s health care experience not only includes top-notch clinical care but should also address every aspect of his or her interaction with a hospital or clinic. Health care experience needs to factor in their physical comfort, their understanding of...
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A Quick Guide to Salesforce Service Cloud
One cannot deny the fact that exceptional customer service differentiates a top-notch brand from its competition. Superior service standards help businesses bring down customer acquisition costs and create an organic following of loyal clients bringing with them the...
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Why do you need a Catering Management Software?
Catering Industry in the USA is poised to hit $ 11.7 Bn for the year 2020. With a growth rate of 3.8% from 2015 to 2020 and considered a bigger industry than Accommodation and Food sector, It is safe to assume that the Catering Industry is here to stay. But with such...
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How Salesforce Can Help Media Companies Increase Ad Revenue?
Digital has transformed the advertising industry. The changes in the industry have also brought with itself a plethora of opportunities for the advertisers and publishers. Advertising companies need to rethink their business strategy, models and processes to lead in...
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Salesforce Pardot Implementation Guide: 5 Steps to a Successful Implementation
Marketing automation is a crucial step in today's fast-paced digital marketing world. It is a necessity for targeted campaigns so that the best leads can be forwarded to the sales team for better ROI and maximum revenue generation. Nothing does it better than Pardot....
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How to increase your ad sales revenue?
Ad Market to grow by 6.3% CAGR, 4 tips to drive your ad revenue According to a report by IMARC Group, titled “Advertising Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2019-2024”, the global advertising market size was estimated...
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What Is API-Led Connectivity – And How Can it Reduce Your IT’s Workload?
API-led connectivity is a method to connect data to applications through application programming interfaces or APIs. The APIs are developed for specific purposes like unlocking data from systems, transferring data into processes or to integrate two software and enable...
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Empower Your Sales Reps With Guided Selling in Salesforce CPQ
As customers get armed with more information and selling goes digital, your Sales Reps need new tools to sell better and sell more. Guided Selling in Salesforce is one such feature that helps your Sales staff (even the new recruits) offer the right product or service...
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How Salesforce Helps Travel Companies Offer Personalized Services To Customers
New technologies have significantly transformed the way we live and work. It has also changed the way we travel. Today’s travelers are empowered with more choice and a lot more information. The arrival of Airbnb, Tripadvisor, and Lyft, etc., have raised their...
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Salesforce migration from Classic to Lightning- Key Features
Salesforce lightning is a modern user interface that can drive the productivity of your Sales Reps and Sevice staff. It offers many new features that can provide new functionality, usability, and speed for Salesforce users. Below are the key features of lightning that...
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How Retailers Can Leverage Salesforce To Create Engaging Customer Experience
In the last decade, new technologies like social, mobile, cloud, digital and now AI etc., have transformed the retail industry. New models of engagement, fulfilment and customer experience have evolved and continue to do so. For most retail customers, a great retail...
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Salesforce Health Cloud: The Rx For Healthcare Providers
Patient Experience has become a healthcare terminology in the last couple of years. And, as we step into 2020, it will continue to be one of the core challenges for healthcare providers. Patients are no more passive participants in care. They have access to...
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Data Integration between Salesforce Marketing Cloud and Heroku- APIs vs Marketing Connectors
Data integration between systems is critical for organizations to optimally leverage their data and ensure smooth data flow across processes. In this blog, we discuss the challenges associated with data integration between Marketing Cloud and Heroku. We also show how...
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Building & Optimizing Customer Journeys With Salesforce Journey Builder
Customer satisfaction is getting redefined in the digital age. Pre-digital, customer satisfaction was simple- deliver ‘value for money’ products and be quick in handling their complaints. What changed? Today you have demanding and much-informed customers who are in...
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Accelerating Your Sales Process Transformation With Salesforce
We’re living in the age of the informed, empowered and demanding customers. Selling in the age of the customer is challenging. Customer expectations are fast evolving. Technology advancements are opening new customer touchpoints. And there’s no end to it. In such an...
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Driving High Customer Engagement With Salesforce
A few years back, customer engagement and experience meant attracting customers with great deals, ensuring a smooth path-to-purchase and converting them at the earliest. An occasional email with coupon offers and birthday/holiday greetings would suffice. Today, in the...
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Field Service Lightning: Optimizing Work Orders For Maintenance Plans
Salesforce FSL (Field Service Lightning) offers an advanced, mobile-friendly hub for field service businesses to manage their various tasks. Creating maintenance plans and templates to standardize field service tasks is one of the major features of FSL. Maintenance...
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Salesforce PRM For Better Partner Management
Partner Relationship Management (PRM) is designed to improve communication and coordination between businesses and their partners including suppliers, distributors, and resellers. Salesforce PRM is basically a Vendor Management System that provides a business with the...
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How to Sync Opportunity Closed Dates with Outlook Calendar
Sales reps spend a lot of their time on Microsoft Outlook. Helping them to access and view all the necessary information in one place goes a long way in saving their time. While Salesforce does have an Outlook integration feature available, there are certain scenarios...
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How To Setup Salesforce Knowledge in Field Service Lightning App
You can take customer experience to the next level by empowering your field technicians with mobile access to useful information needed to complete their service appointments or tasks. This will not help the technicians deliver services or resolve issues quickly but...
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