Salesforce Service Cloud Customization – Case Study

Egyptian Food Brand Drives Its Customer Experience With Salesforce Service Cloud

Client

Our client is a fast-growing Egyptian street food brand that has recently forayed into the United States. The company is on a massive expansion phase and is carving out a niche for itself in the global food market.

Highlights

Our Client needed a way to capture customer information via all interface points phone, email, and web form. Each order needed to be captured date wise and with complete details. They also wanted reporting and setting up red flags to monitor service and satisfaction levels.

Our team deployed Salesforce Service Cloud with specific customizations to accommodate the specific needs of our client’s business.

Outcome

The client  was able to make informed business decisions leveraging data on markets to be targeted, pricing, and monitor the quality of service adequately. The company could assess customer feedback from multiple channels and drive their customer service easily. 

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