Salesforce is not just a Customer Relationship Management (CRM) software, it is an entire ecosystem that can independently handle the entire sales and even some of the marketing process in a company. According to a recent study, Best CRM Software 2015, by Business News Daily, Salesforce is currently one of the best, all-in-one, cloud CRM software for small businesses while another study by Fit Small Business pegs it as the largest CRM provider today with an annual turnover of $4.1 billion.
For a small business, it is all about growing by boosting the sales and gaining more customers. Due to its relatively small size, a small business has to work hard to create a systematic, efficient process of gathering leads and converting them into prospects and then loyal customers.
It is a time consuming process and a good CRM can cut the effort and cost into half, by not only offering a host of valuable features and tools but also by automating the most crucial sales and marketing processes freeing up valuable resources to concentrate on closing sales. The market is not lacking in options for a good CRM and depending on a company's budget and growth, one can choose from High-end CRM like Salesforce, Oracle, SAP, mid-range CRM like Microsoft Dynamics, Sage or basic CRM like Zoho, Nimble, Insightly.
Why Salesforce
However, when it comes to an overall CRM that has all the tools to manage, organize, track activities and get the right analytics and metrics to grow a business, Salesforce stands out from the rest. It is one of the few CRMs that can be tailored to fit a company's needs, can seamlessly automate and streamline the entire sales process and offers a host of add-ons and configuration options to cater to any market.
lead generation
opportunity management
contact management
forecasting
workflow automation
reports and dashboards
collaboration with built-in social tools
mobile access (Salesforce1)
All of this is available on a single platform. Moreover, since it is on the cloud, users can access their data anytime, anywhere.
Benefits of Salesforce
The best advantage of using Salesforce is it makes the sales and marketing team productive and efficient by catering to a company's specific needs. While the benefits of a robust CRM are numerous, with Salesforce, the ones that stand out most are: