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Rampit USA, a leading provider of modular accessibility ramps, leverages Salesforce’s Field Service Lightning (FSL) to coordinate its nationwide service operations. However, the team encountered challenges in maintaining a consistent and structured process for field technicians. While 10 essential action steps were defined, starting from an initial greeting to final documentation, they were often completed out of order, leading to confusion, inefficiencies, and errors in field reporting.
Additionally, field technicians submitted ramp layout drawings using third-party tools. These drawings varied based on ramp orientation and incorrect submissions caused significant rework.
AppShark developed a custom solution within the Salesforce Lightning framework, tailored specifically to Rampit USA’s operational flow:
Conclusion
Through its collaboration with AppShark, Rampit USA transformed its field operations by introducing structure, control, and security into its Salesforce ecosystem. By leveraging custom Lightning Web Components and robust version control mechanisms, the company gained better visibility, reduced errors, and streamlined workflows across teams. This solution not only enhanced day-to-day efficiency but also empowered Rampit USA to deliver a more reliable and professional service experience to its customers.