Our certified Service Cloud consultants can help you implement Salesforce Service Cloud on-time and on-budget, while customizing it to align with your business terms and processes.
Our team begins by mapping current processes to align with Salesforce’s best practices. The mapping phase helps us develop the most effective configuration to improve both communication and productivity. This may include a variety of easy-to-employ tasks, which include:
Customize the Service Cloud interface so it fits your business process (i.e. Call Scripts, Case History, and Account and Contact information)
Configure Service Console to provide 360 degree view of your customer to the customer service representatives
Streamline Case Management from creation, managing and ultimately, closing tickets
Configure Case Assignment and Escalation Rules
Build an efficient knowledge base
Configure branded and mobile responsive portals to provide access to customers with important information
Implement chatbots to resolve issues faster.
Configure Digital Engagement
In addition to implementing and optimizing Marketing Cloud, AppShark certified resources can also assist in integrating Marketing Cloud with other systems as well as migrating configurations, automating personalization, and training your team. Plus, we can boost your ROI on Marketing Cloud by incorporating HubExchange applications.
We provide the following packages/engagement models that can be customized based on your requirements and budget:
|QuickStart||$ 4 weeks to go live||No|
|QuickStart Plus||$$ 8 weeks to go live||No|
|Standard||$$$ **Varies by scope**||Yes|
|Refresh||**Varies by scope**||Yes|
Block of hours