Field Service Lightning is a powerful tool when configured properly, and AppShark’s certified experts can configure the system to align with your business processes and eliminate the gaps that currently exist.
Streamline workforce management from creating to closing service requests using Work Orders
Configure Skill Requirements for each Field Service Technician and optimize their operating hours
Customizing work type templates for each service
Configure time sheets for each Field Service Technician to increase productivity
Customize the Field Service Cloud interface so it fits your business process (i.e. Service Appointments, Field Service Reports, and Work Order and Inventory Management)
Customize Scheduling Policies for each service appointment to make sure the technician completes all assigned tasks
Configure Dispatcher Console to provide 360 degree view of your Field Service Technicians before assigning jobs
Configure Inventory Management to keep track and manage the storage, request, transfer, and consumption of every item
Build an efficient knowledge base
Configure branded and mobile responsive portals to provide access to customers with relevant information
Give management access to Reports and Dashboards to track progress and the effectiveness in fulfilling Work Orders
In addition to optimizing Field Service Lightning, AppShark Salesforce consultants can also help with tasks such as integrating Salesforce with other business-critical systems, training your team members, enhancing Salesforce by recommending & installing AppExchange applications, and importing/exporting data into Salesforce from external systems.
Packages/Engagement Models
We provide the following packages/engagement models that can be customized based on your requirements and budget:
Implementation
Packages | Time Line | Status |
QuickStart | $ 4 weeks to go live | No |
QuickStart Plus | $$ 8 weeks to go live | No |
Standard | $$$ **Varies by scope** | Yes |
Refresh | **Varies by scope** | Yes |
Managed Services
Block of hours
Shared Resources
Dedicated Resources/Teams