Field Service Lightning is a powerful tool when configured properly, and AppShark’s certified experts can configure the system to align with your business processes and eliminate the gaps that currently exist.

Our team begins by understanding the various resources, processes and key performance indicators of your service team. After we gain a deep understanding of your existing and desired processes, we will configure FSL to provide a closed loop communication process that eliminates all the unknowns. A typical FSL implementation includes the following attributes:

Streamline workforce management from creating to closing service requests using Work Orders

Configure Skill Requirements for each Field Service Technician and optimize their operating hours

Customizing work type templates for each service

Configure time sheets for each Field Service Technician to increase productivity

Customize the Field Service Cloud interface so it fits your business process (i.e. Service Appointments, Field Service Reports, and Work Order and Inventory Management)

Customize Scheduling Policies for each service appointment to make sure the technician completes all assigned tasks

Configure Dispatcher Console to provide 360 degree view of your Field Service Technicians before assigning jobs

Configure Inventory Management to keep track and manage the storage, request, transfer, and consumption of every item

Build an efficient knowledge base

Configure branded and mobile responsive portals to provide access to customers with relevant information

Give management access to Reports and Dashboards to track progress and the effectiveness in fulfilling Work Orders

Field Service Lightning Cloud

In addition to optimizing Field Service Lightning, AppShark Salesforce consultants can also help with tasks such as integrating Salesforce with other business-critical systems, training your team members, enhancing Salesforce by recommending & installing AppExchange applications, and importing/exporting data into Salesforce from external systems.

Packages/Engagement Models

We provide the following packages/engagement models that can be customized based on your requirements and budget:


Packages Time Line Status
QuickStart $ 4 weeks to go live No
QuickStart Plus $$ 8 weeks to go live No
Standard $$$ **Varies by scope** Yes
Refresh **Varies by scope** Yes

Managed Services

Block of hours

Shared Resources

Dedicated Resources/Teams