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Field Service Solution for
Home Health Care

Empower Your Care Team and Optimize Home Health Care Service Delivery with AppShark’s Field Service Solution

Transform the way you deliver home health care services with AppShark’s Salesforce Field Service solution.

Our FSL solution is specifically designed to address the operational challenges of Home Health Care Providers. By automating service appointments, optimizing caregiver routes, and enhancing communication, we help you improve service delivery, reduce costs, and increase patient satisfaction.

FSL Feature Highlights for Home Health Care Operations

Automate your critical operations and optimize every aspect of your service delivery with our key FSL features:

Bi-Directional Synchronization

Work Order Management

Automate the creation of work orders, capturing essential information dynamically based on service types such as CNA or IHSS. Streamline caregiver scheduling and ensure all relevant details are in place for every visit.

Configurable Sync Schedule

Service Appointment Optimization

Assign caregivers efficiently based on working hours, locations, licenses, and specialities. Our system accommodates exceptions for special cases and ensures the right caregiver is matched to each patient.

Field Service & CRM Support

Territory Management

Leverage Google APIs to auto-assign nursing staff to specific regions based on client locations, minimizing travel time and maximizing caregiver efficiency.

Customizability & Management

Virtual Meeting Integration

Easily schedule virtual service appointments with automatic Teams links, improving flexibility in service delivery and caregiver-patient communication.

Customizability & Management

Real-Time Communication

Salesforce Digital Engagement enables automated SMS notifications to keep patients informed when a caregiver is en route or if delays occur, ensuring transparent communication.

Customizability & Management

Field Service Mobile App

Equip nurses with a mobile app that streamlines work order management, offers real-time updates, and supports augmented reality for enhanced care delivery.

Customizability & Management

Route Optimization with Salesforce Maps

Optimize caregiver routes, reduce travel time, and improve overall service efficiency with integrated Salesforce Maps for navigation and location-based insights.

Customizability & Management

Knowledge Articles

Automatically attach relevant knowledge articles to work orders, ensuring caregivers have all the necessary resources for patient visits.

What’s included?

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Data Integration & Migration

Migrate patient data, schedules, and work orders to Salesforce, ensuring seamless integration with existing systems.

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Custom Configuration

Configure Service Cloud, FSL, and Salesforce Maps to optimize schedules, patient data, and caregiver routes.

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Digital Engagement

Set up SMS, email notifications, and virtual meeting links for real-time communication with caregivers and patients.

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Mobile App Deployment

Deploy a customized FSL mobile app for caregivers to manage schedules, patient info, and routes on the go.

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Training & Go-Live

Provide training, testing, and live support to ensure smooth adoption.

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Ongoing Support

Monitor performance and provide continuous updates to ensure scalability and efficiency.

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Key FSL Benefits for Home Health Care

Bi-Directional Synchronization

Streamlined Scheduling & Workflows

Simplify caregiver scheduling, reduce travel time, and optimize your team’s workflows with intelligent service appointment and territory management.

Configurable Sync Schedule

Enhanced Patient Communication

Improve communication through automated notifications and virtual meeting options, ensuring timely and transparent service delivery.

Field Service & CRM Support

Data-Driven Decisions

Leverage custom reports and dashboards for real-time insights into nurse performance, work order status, and service outcomes.

Customizability & Management

Mobile Efficiency

Empower your field service team with a mobile app that enables real-time schedule management, route optimization, and seamless care coordination.

Enhance Your Patient Care with AppShark's FSL Expertise!

Empower your field service team with a mobile app that enables real-time schedule management, route optimization, and seamless care coordination.

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