Archive for June, 2016

Salesforce Beyond CRM: The Complete Business Platform

Posted by Pavan KR Murthy | Posted On June 29th, 2016 |Cloud, Salesforce, CRM

As head of the East Coast sales for a technology consulting company, I spend most of my time traveling on the I-95. Because of this, not only did I need easy access to customers’ information, but also to financial documents, quotations, and project status, along with client data. I’m a part of a new breed..

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Salesforce: Winning the War on Email Communication Part I

Posted by Laura Adler | Posted On June 22nd, 2016 |Cloud, Salesforce, CRM

Email is a fact of life in business. Studies show that in a single day, one agent can send out an average 126 emails to various leads and contacts . Contact via email with customers and suppliers whether the messages is a basic response, long personalised message, or a targeted marketing email is imperative. Keeping..

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How can Salesforce prepare Manufacturing Firms for the Fourth Industrial Revolution (Industry 4.0)?

Posted by Kiran Banala | Posted On June 15th, 2016 |Cloud, Salesforce, CRM, Manufacturing

I was recently having a conversation with the CEO of a Manufacturing firm (consumable products) about the state of his current business and his future plans. His ambitious plans call for the implementation of a digital tool which lets him monitor his business and product performances intricately and quickly. He complains that he never has..

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How to Auto-Refresh a Page in Salesforce using Streaming API

Posted by A Prasannanjaneyulu | Posted On June 8th, 2016 |General, Salesforce, Custom Development, CRM

We come across many situations where we would want a web page to auto-refresh. Imagine watching your favourite team play a nail biter and you have to hit the refresh button every 10 seconds. Auto refresh is also needed in Salesforce, whether it might be dashboards, reports or list views. We know that when we..

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How Salesforce can Help you Master the Customer Experience

Posted by Tom Jodis | Posted On June 1st, 2016 |Salesforce, CRM, Customer Experience

When I was a kid, Zenith was the leader in manufacturing and selling radios and TV’s – their slogan was “The Quality goes in before the Name goes on” Quality was what customers wanted and they were willing to pay for it. Then about 12 years ago Wal-Mart replaced quality with low price – customers..

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